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How do I use Voicemail/Answerphone?

The DrayTEL Answerphone facility is available free of charge, once you have purchased at least £10 of calling credit. You enable the answerphone (voicemail) facility from the DrayTEL control panel. There is a default message which callers will hear but you can record your own personal message if preferred.

You can select the criteria in which the answerphone will take calls - for example when you don't answer, or when you're busy (on a call) etc. The screenshot below shows the options.

When someone leaves a message, it will be emailed to you at the email address you specify in the DrayTEL control panel - that can be different from the main address of your DrayTEL account. The message will be an attachment to the email in 'WAV' format which can be played in Windows Media Player™ and most other players. You can also pick up your messages by telephone - dial 9200# from your DrayTEL phone. You will be asked for your PIN, which you can change/check from the control panel (by default it is the same as your account password). If you are elsewhere, you can check messages by dialling 0845 004 9207 from any regular or mobile phone; enter your DrayTEL numeric account number and password when asked (each followed by the # key). Once connected to the mailbox, press 1 to listen to your messages.

Please note that calls to this number are charged at 5p per minute plus your providers standard access charge.

To change your answerphone message (the message callers will hear before the voice prompt), dial into your mailbox (as above) and press option '0' which takes you to the setup menu, then press option 1 to record a new message.

 

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