Telephone support is available for customers with a DrayTEL UK Talk call plan or DrayTEL SIP Trunking services (i.e. any monthly contracts). They can call 0345 557 5570 or +44 (0) 20 3384 3570. You will require your service PIN which is visible on your DrayTEL control panel. All other DrayTEL service users (including pre-pay/PAYG) can email their queries about the service to the following address firstname.lastname@example.org . Please always state your DrayTEL SIP account number. If you do have a technical problem, do check the advice in this user guide firstly. For specific help with your SIP/VoIP hardware, please contact your own supplier/manufacturer.