We work hard to offer the best combination of service and value as possible. Our customer services department try to resolve all queries and issues as soon as they can but sometimes some issues can take longer to resolve. If you have liaised with our support departments and still feel that they have not provided an adequate solution (within the scope of the service we provide), we have a special email address which reaches our senior management's office. For this reason, please do not use this address frivolously, or cc it into regular correspondence with other departments. Please use it for escalation only once our regular departments have concluded their assistance and you are still dissatisfied, and not just to hurry things along, for example. The email address is email@example.com but please take note of the intended use stated, thank you.