This user guide covers all of the commonly asked questions; we recommend and ask that you read it thoroughly before seeking further help. All information about your own account is shown in the Control Panel.
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Configuring your DrayTEL account
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VoIP Devices & Configuration
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Telephony
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Billing and account credit
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Account Expiry
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Why do I need to purchase credit?
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How to purchase more DrayTEL Call credit?
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How do I get a VAT Invoice for my purchases?
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How do I avoid paying VAT if I am exempt?
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Can I get a lower value credit topup?
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How/When does a DrayTEL account expire?
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Does purchased calling credit expire?
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Which tariff am I on?
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Additional Information for Credit/Debit Card Purchases
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Do I get my phone number forever?
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How to check your outgoing call history
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Can I get a low credit warning?
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Account Expiry
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General